{"id":1751,"date":"2015-03-27T07:34:51","date_gmt":"2015-03-27T07:34:51","guid":{"rendered":"http:\/\/www.waca.associates\/?p=1751"},"modified":"2018-03-13T11:36:01","modified_gmt":"2018-03-13T02:36:01","slug":"case-study-lixil-part3","status":"publish","type":"post","link":"https:\/\/www.waca.or.jp\/en\/web_analytics\/case-study-lixil-part3\/","title":{"rendered":"How a reform matching website increased sales margins by 200% [Part 3]"},"content":{"rendered":"<p>This is the third part of our three part series for improving your website with three simple techniques:<\/p>\n<ol>\n<li><a title=\"Part 1: Identifying the Problem\" href=\"http:\/\/www.waca.associates\/case-study-lixil-part-1\/\">Part 1: Identifying the Problem<\/a><\/li>\n<li><a title=\"Part 2: Testing Your Design\" href=\"http:\/\/www.waca.associates\/case-study-lixil-part2\/\">Part 2: Testing Your Design<\/a><\/li>\n<li>Part 3: Improving Your Website<\/li>\n<\/ol>\n<hr \/>\n<h1 id=\"LIXIL03\">Improving Your Website<\/h1>\n<p>&nbsp;<\/p>\n<h2 style=\"font-weight: bold; color: #000000;\">Keep improvement cycle going<\/h2>\n<p>By implementing the 3 basic techniques, LIXIL was able to increase conversions by 200%. However, it doesn\u2019t stop here. It is important to keep the improvement cycle going.<\/p>\n<p><span style=\"color: #3e454c;\" data-reactid=\".11f.$mid=11415027067819=2b83a392e76b7169465.2:0.0.0.0.0.0.$end:0:$316:0\">Here are\u00a04 key areas for our improvement cycle:<\/span><\/p>\n<ul>\n<li>Number of visits<\/li>\n<li>Bounce rate<\/li>\n<li>Non-bounce rate<\/li>\n<li>Form exit rate<\/li>\n<\/ul>\n<p><span style=\"color: #3e454c;\" data-reactid=\".11f.$mid=11415027067819=2b83a392e76b7169465.2:0.0.0.0.0.0.$end:0:$328:0\">As you look at these 4 areas, constantly look for problems or underperformance. Once you identify a problem, quickly implement improvements. While free tools such as Google Analytics may be enough, we will introduce some useful paid tools here.<\/span><br style=\"color: #3e454c;\" data-reactid=\".11f.$mid=11415027067819=2b83a392e76b7169465.2:0.0.0.0.0.0.$end:0:$329:0\" \/><br style=\"color: #3e454c;\" data-reactid=\".11f.$mid=11415027067819=2b83a392e76b7169465.2:0.0.0.0.0.0.$end:0:$331:0\" \/><\/p>\n<h2><strong><span style=\"color: #3e454c;\" data-reactid=\".11f.$mid=11415027067819=2b83a392e76b7169465.2:0.0.0.0.0.0.$end:0:$332:0\">Entry Form Optimization (EFO) tools<\/span><\/strong><\/h2>\n<p><br style=\"color: #3e454c;\" data-reactid=\".11f.$mid=11415027067819=2b83a392e76b7169465.2:0.0.0.0.0.0.$end:0:$335:0\" \/><img decoding=\"async\" src=\"https:\/\/web-tan.forum.impressrd.jp\/files\/images\/article2014\/hitori_webanalyst\/hitori_webanalyst04_lixil_10.png\" alt=\"\" \/><br style=\"color: #3e454c;\" data-reactid=\".11f.$mid=11415027067819=2b83a392e76b7169465.2:0.0.0.0.0.0.$end:0:$337:0\" \/><a href=\"https:\/\/www.efo-cube.info\/\"><span style=\"color: #3e454c;\" data-reactid=\".11f.$mid=11415027067819=2b83a392e76b7169465.2:0.0.0.0.0.0.$end:0:$340:0\">EFO CUBE<br \/>\n<\/span><\/a><br style=\"color: #3e454c;\" data-reactid=\".11f.$mid=11415027067819=2b83a392e76b7169465.2:0.0.0.0.0.0.$end:0:$341:0\" \/><span style=\"color: #3e454c;\" data-reactid=\".11f.$mid=11415027067819=2b83a392e76b7169465.2:0.0.0.0.0.0.$end:0:$342:0\">Examples of Entry Form Optimization (EFO) tools include <a title=\"EFO CUBE\" href=\"https:\/\/www.efo-cube.info\/\" target=\"_blank\">EFO CUBE<\/a> and <a title=\"ADPLAN EFO\" href=\"http:\/\/www.adplan.ne.jp\/product\/efo\/\" target=\"_blank\">ADPLAN EFO<\/a>. Both of these tools include functions that allow you to see when and where a visitor exits your form. It will also notify you if there are input errors occurring in real time.<\/span><\/p>\n<ul>\n<li>Which input item is likely to be the cause of exit?<\/li>\n<li>Which input items are taking a long time to fill out?<\/li>\n<li>Which input items are not filled yet?<\/li>\n<\/ul>\n<p><span style=\"color: #3e454c;\" data-reactid=\".11f.$mid=11415027067819=2b83a392e76b7169465.2:0.0.0.0.0.0.$end:0:$352:0\">These tools visualize problems on the form by turning it into data you can monitor. It will help you modify your web forms in a highly effective way by finding the problems before you start your form renewal process. \u00a0There are many tools similar to this so you should choose the one which best suits your needs.<\/span><br style=\"color: #3e454c;\" data-reactid=\".11f.$mid=11415027067819=2b83a392e76b7169465.2:0.0.0.0.0.0.$end:0:$353:0\" \/><br style=\"color: #3e454c;\" data-reactid=\".11f.$mid=11415027067819=2b83a392e76b7169465.2:0.0.0.0.0.0.$end:0:$355:0\" \/><\/p>\n<h2><strong><span style=\"color: #3e454c;\" data-reactid=\".11f.$mid=11415027067819=2b83a392e76b7169465.2:0.0.0.0.0.0.$end:0:$356:0\">Heat Map tools<\/span><\/strong><\/h2>\n<p><br style=\"color: #3e454c;\" data-reactid=\".11f.$mid=11415027067819=2b83a392e76b7169465.2:0.0.0.0.0.0.$end:0:$359:0\" \/><a href=\"https:\/\/www.waca.associates\/en\/wp-content\/uploads\/2015\/03\/hitori_webanalyst04_lixil_11.png\"><img loading=\"lazy\" decoding=\"async\" class=\" size-full wp-image-1793 alignnone\" src=\"https:\/\/www.waca.associates\/en\/wp-content\/uploads\/2015\/03\/hitori_webanalyst04_lixil_11.png\" alt=\"clicktale\u2018s heat map tool\" width=\"298\" height=\"279\" \/><\/a><\/p>\n<p><span style=\"color: #3e454c;\" data-reactid=\".11f.$mid=11415027067819=2b83a392e76b7169465.2:0.0.0.0.0.0.$end:0:$364:0\">These are sample images from\u00a0<a title=\"clicktale Heat Map\" href=\"http:\/\/www.ctale.jp\/\" target=\"_blank\">clicktale<\/a>&#8216;s\u00a0heat map tool.<\/span><\/p>\n<p><span style=\"color: #3e454c;\" data-reactid=\".11f.$mid=11415027067819=2b83a392e76b7169465.2:0.0.0.0.0.0.$end:0:$366:0\">Heat map tools help visualize the mouse movements on each page.<\/span><\/p>\n<ul>\n<li>Which buttons are more likely to be clicked?<\/li>\n<li>Which text is most viewed?<\/li>\n<li>Are there any images that are being mistaken for links?<\/li>\n<\/ul>\n<p><span style=\"color: #3e454c;\" data-reactid=\".11f.$mid=11415027067819=2b83a392e76b7169465.2:0.0.0.0.0.0.$end:0:$376:0\">You can see the psychology of visitors on your website. For example, you might discover unexpected areas or contents that are popular but are poorly placed on your website.<\/span><br style=\"color: #3e454c;\" data-reactid=\".11f.$mid=11415027067819=2b83a392e76b7169465.2:0.0.0.0.0.0.$end:0:$377:0\" \/><br style=\"color: #3e454c;\" data-reactid=\".11f.$mid=11415027067819=2b83a392e76b7169465.2:0.0.0.0.0.0.$end:0:$379:0\" \/><\/p>\n<h2><strong><span style=\"color: #3e454c;\" data-reactid=\".11f.$mid=11415027067819=2b83a392e76b7169465.2:0.0.0.0.0.0.$end:0:$380:0\">LPO &#8211; A\/B Test tool<\/span><\/strong><\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/web-tan.forum.impressrd.jp\/files\/images\/article2014\/hitori_webanalyst\/hitori_webanalyst04_lixil_12.png\" alt=\"\" \/><br style=\"color: #3e454c;\" data-reactid=\".11f.$mid=11415027067819=2b83a392e76b7169465.2:0.0.0.0.0.0.$end:0:$383:0\" \/><a href=\"https:\/\/www.data-artist.com\/dlpo\/act\/\"><span style=\"color: #3e454c;\" data-reactid=\".11f.$mid=11415027067819=2b83a392e76b7169465.2:0.0.0.0.0.0.$end:0:$388:0\">DLPO<\/span><\/a><\/p>\n<p><span style=\"color: #3e454c;\" data-reactid=\".11f.$mid=11415027067819=2b83a392e76b7169465.2:0.0.0.0.0.0.$end:0:$390:0\"><a title=\"DLPO\" href=\"https:\/\/www.data-artist.com\/dlpo\/act\/\" target=\"_blank\">DLPO<\/a> and <a title=\"Optimizely\" href=\"https:\/\/www.optimizely.jp\/\">Optimizely<\/a>\u00a0are popular examples of A\/B test tools in Japan. Not only does it implement simple A\/B tests, but it also makes it possible to conduct multiple A\/B tests at the same time. It can isolate a variety of key factors in order to maximize effectiveness such as key words, time, day of week, and area.<\/span><br style=\"color: #3e454c;\" data-reactid=\".11f.$mid=11415027067819=2b83a392e76b7169465.2:0.0.0.0.0.0.$end:0:$391:0\" \/><br style=\"color: #3e454c;\" data-reactid=\".11f.$mid=11415027067819=2b83a392e76b7169465.2:0.0.0.0.0.0.$end:0:$393:0\" \/><span style=\"color: #3e454c;\" data-reactid=\".11f.$mid=11415027067819=2b83a392e76b7169465.2:0.0.0.0.0.0.$end:0:$394:0\">The advantages of using such tools are, you can get quick results from\u00a0multiple A\/B tests\u00a0so the cycle of \u00a0improvements on your\u00a0website will be accelerated.\u00a0<\/span><span style=\"color: #3e454c;\" data-reactid=\".11f.$mid=11415027067819=2b83a392e76b7169465.2:0.0.0.0.0.0.$end:0:$398:0\">You should consider the cost-benefits of using these tools in order to enhance the worth of\u00a0your\u00a0website.<\/span><br style=\"color: #3e454c;\" data-reactid=\".11f.$mid=11415027067819=2b83a392e76b7169465.2:0.0.0.0.0.0.$end:0:$399:0\" \/><br style=\"color: #3e454c;\" data-reactid=\".11f.$mid=11415027067819=2b83a392e76b7169465.2:0.0.0.0.0.0.$end:0:$401:0\" \/><\/p>\n<h2 style=\"font-weight: bold; color: #000000;\">Conclusion\uff1a Don\u2019t spend too much time perfecting your data analyses. Just keep making improvements as you go.<\/h2>\n<p><span style=\"color: #3e454c;\" data-reactid=\".11f.$mid=11415027067819=2b83a392e76b7169465.2:0.0.0.0.0.0.$end:0:$406:0\">Spending a lot of time analyzing data may give you satisfaction but the purpose of the analysis is to <strong>achieve business goals<\/strong>. Focus your data analysis efforts with specific business goals in mind instead of trying to analyze mountains of data that are not relevant.<\/span><\/p>\n<p><span style=\"color: #3e454c;\" data-reactid=\".11f.$mid=11415027067819=2b83a392e76b7169465.2:0.0.0.0.0.0.$end:0:$414:0\">You may think the things we&#8217;ve shown you in our case study are common sense and yet there are still so many companies not doing it. \u00a0This is a great opportunity to improve your website using web analytics tools. I am sure this will yield big results for your business in the future.<\/span><\/p>\n<p>&#8211;&gt; back to the first part &#8220;<a title=\"Part 1: Identifying the Problem\" href=\"http:\/\/www.waca.associates\/case-study-lixil-part-1\/\">Identifying the Problem<\/a>&#8221;<\/p>\n<hr \/>\n<p><span style=\"color: #3e454c;\" data-reactid=\".4c.$mid=11416495770194=216b675f53a191ec627.2:0.0.0.0.0.0.$end:0:$68:0\">Author of the original\u00a0article:<\/span><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/web-tan.forum.impressrd.jp\/files\/images\/article2014\/hitori_webanalyst\/hitori_webanalyst04_lixil_wada.jpg\" alt=\"\u548c\u7530 \u7d14\u4e00\" \/><\/p>\n<p><span style=\"color: #3e454c;\" data-reactid=\".4c.$mid=11416495770194=216b675f53a191ec627.2:0.0.0.0.0.0.$end:0:$72:0\"><strong>Junichi Wada<\/strong> <\/span><\/p>\n<p><a title=\"Opt Corporation\" href=\"http:\/\/www.opt.ne.jp\/\" target=\"_blank\"><span style=\"color: #3e454c;\" data-reactid=\".4c.$mid=11416495770194=216b675f53a191ec627.2:0.0.0.0.0.0.$end:0:$76:0\">Opt Corporation<\/span><\/a><br style=\"color: #3e454c;\" data-reactid=\".4c.$mid=11416495770194=216b675f53a191ec627.2:0.0.0.0.0.0.$end:0:$77:0\" \/><span style=\"color: #3e454c;\" data-reactid=\".4c.$mid=11416495770194=216b675f53a191ec627.2:0.0.0.0.0.0.$end:0:$78:0\">Integrated Digital Marketing Division<\/span><br style=\"color: #3e454c;\" data-reactid=\".4c.$mid=11416495770194=216b675f53a191ec627.2:0.0.0.0.0.0.$end:0:$79:0\" \/><span style=\"color: #3e454c;\" data-reactid=\".4c.$mid=11416495770194=216b675f53a191ec627.2:0.0.0.0.0.0.$end:0:$80:0\">Creative Strategy Department<\/span><br style=\"color: #3e454c;\" data-reactid=\".4c.$mid=11416495770194=216b675f53a191ec627.2:0.0.0.0.0.0.$end:0:$81:0\" \/><span style=\"color: #3e454c;\" data-reactid=\".4c.$mid=11416495770194=216b675f53a191ec627.2:0.0.0.0.0.0.$end:0:$82:0\">Specialist \/ web consultant<\/span><\/p>\n<p><span style=\"color: #3e454c;\" data-reactid=\".4c.$mid=11416495770194=216b675f53a191ec627.2:0.0.0.0.0.0.$end:0:$86:0\">WACA web analytics master<\/span><\/p>\n<p>For over 10 years, he has been working for web agencies to develop corporate websites and is also involved in production development and promotion as a producer\/director.<br \/>\nHe joined Opt corporation in 2011 and is in charge of project management for developing websites for large enterprises. He has recently been engaged in web marketing strategies and PDCA consultation for his many clients.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"This is the third part of our three part series for improving your website with three simple techniques: Part  [&hellip;]","protected":false},"author":11,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[101,52,54,19],"tags":[],"class_list":["post-1751","post","type-post","status-publish","format-standard","hentry","category-articles","category-blog","category-featured","category-web_analytics"],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.waca.or.jp\/en\/wp-json\/wp\/v2\/posts\/1751"}],"collection":[{"href":"https:\/\/www.waca.or.jp\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.waca.or.jp\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.waca.or.jp\/en\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/www.waca.or.jp\/en\/wp-json\/wp\/v2\/comments?post=1751"}],"version-history":[{"count":1,"href":"https:\/\/www.waca.or.jp\/en\/wp-json\/wp\/v2\/posts\/1751\/revisions"}],"predecessor-version":[{"id":6267,"href":"https:\/\/www.waca.or.jp\/en\/wp-json\/wp\/v2\/posts\/1751\/revisions\/6267"}],"wp:attachment":[{"href":"https:\/\/www.waca.or.jp\/en\/wp-json\/wp\/v2\/media?parent=1751"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.waca.or.jp\/en\/wp-json\/wp\/v2\/categories?post=1751"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.waca.or.jp\/en\/wp-json\/wp\/v2\/tags?post=1751"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}