{"id":121,"date":"2018-01-11T17:17:17","date_gmt":"2018-01-11T08:17:17","guid":{"rendered":"https:\/\/www.waca.associates\/en\/?p=121"},"modified":"2018-03-13T11:37:25","modified_gmt":"2018-03-13T02:37:25","slug":"4-what-to-suspect-when-conversions-are-not-being-measured","status":"publish","type":"post","link":"https:\/\/www.waca.or.jp\/en\/web_analytics\/4-what-to-suspect-when-conversions-are-not-being-measured\/","title":{"rendered":"What to Suspect When Conversions are Not being Measured"},"content":{"rendered":"<p>Hi! This is Kurokawa here.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-122 size-medium\" src=\"https:\/\/www.waca.associates\/en\/wp-content\/uploads\/2018\/01\/04_01-300x200.jpg\" alt=\"04_01\" width=\"300\" height=\"200\" \/><\/p>\n<p>Have you experienced an incident where your conversions suddenly stopped being displayed, and<br \/>\nyou were left wondering if the conversions were not being measured?<\/p>\n<p>The first thing you should suspect is that the changes made right before the incident might have<br \/>\ncaused the conversions to decline drastically.<\/p>\n<p>However, there are more causes by which your conversions stop being measured, which I am going<br \/>\nto discuss.<\/p>\n<p>I would be delighted if you could use this article as a reference when you suspect any causes other<br \/>\nthan operational ones when you encounter an incident like the above.<\/p>\n<p>Six Causes to Suspect<\/p>\n<p>1. The measurement tag is deleted or corrupted due to the changes or modifications made to<br \/>\nthe website.<\/p>\n<p>There are many cases where tag codes are erroneously deleted when you make changes or<br \/>\nmodifications to your website.<br \/>\nIn such cases, you may not be aware until you notice the abnormality in the conversion count.<br \/>\nIt will be a great help if someone informs you that he or she made changes to the website so that you<br \/>\ncan check on the tags.<br \/>\nI experience cases like this relatively often, so if you see an abnormal decrease in conversions, ask<br \/>\nyour client if they made any changes to the website.<\/p>\n<p>2. Duplicate tags are placed.<\/p>\n<p>The measurement does not function properly when multiple tags of the same type are placed.<br \/>\nFor that reason, make sure no duplicate Google Tag Manager (GMT) tags or conversion tags are on<br \/>\nthe same page.<br \/>\nThere are often cases where the tags that you did not issue are added.<br \/>\nFor example, your client might have added a GMT tag for analytic measurement.<\/p>\n<p>3. The tag is not in place on some part of the website.<\/p>\n<p>This often happens when different websites are set up for different devices.<br \/>\nFor example, the mobile website does not have tags in place where the PC website does.<\/p>\n<p>Check each website for each device.<br \/>\n* This frequently happens when you just started running a website rather than after having run it for<br \/>\nquite some time.<\/p>\n<p>4. The tags are in the &amp;quot;off or deleted&amp;quot; state on the tag management platform.<\/p>\n<p>Turning a tag off disables the tag from making measurements. This does not often happen at my<br \/>\ncompany, but I sometimes see it on my client accounts.<br \/>\nCheck the status of tags on the tag managing screen as follows:<\/p>\n<p>The tag management screen on Yahoo! SS below.<\/p>\n<p>The tag management screen on Google below.<\/p>\n<p>5. Changes were made to the tag specs.<\/p>\n<p>If you are one of those operators who are on the lookout for media information, you can predict an<br \/>\nincident to be attributed to the changes you may have caught.<br \/>\nIf recent changes in specs occur, and if the changes will affect the measurements, have your clients<br \/>\nreplace old tags with new ones.<br \/>\nIn the recent past, there was the protocol change from http to https in conversion measurement tags<br \/>\nand website retargeting tags by Yahoo!.<br \/>\nOfficial Release Note: Sponsored Search YDN: About the Protocol Change from Http to Https in<br \/>\nConversion Measurement Tags and Website Retargeting Tags.<\/p>\n<p>6. Changes were made to the browser specs.<\/p>\n<p>This does not frequently happen, but changes in browser specs sometimes cause the stoppage of<br \/>\nmeasurements.<br \/>\nYou should be aware of this fact as an operator.<br \/>\nBecause of a recent major change in the feature called \u201cintelligent tracking prevention (ITP),\u201d some<br \/>\naccounts may be affected by it.<br \/>\nMy past article: How will ITP affect Web Advertisement<\/p>\n<p>Supplementary Information: AdWords Conversion Tracking Status<\/p>\n<p>You can see the conversion tracking status on AdWords.<br \/>\nWhen the measurement is not being normally processed, the following status is displayed.<\/p>\n<p>\u30fbUnverified<br \/>\nThis status is indicated when a tag is not in place yet or before AdWords validates a tag.<\/p>\n<p>\u30fbTag inactive<br \/>\nThis status is indicated on occasions cited below.<br \/>\nI cannot validate a tag on AdWords at all, and no conversions were recorded in the past seven days.<br \/>\nCited from the Official Help: Checking on Conversion Tracking Tags<\/p>\n<p>When conversions are not measured in most cases shown in \u201cSix Causes to Suspect\u201d above, this<br \/>\nstatus will be indicated.<\/p>\n<p>Check the status if your conversion measurement suddenly stops.<\/p>\n<p>The status is indicated as the following image.<\/p>\n<p>Summary<\/p>\n<p>How was it?<br \/>\nIf you are an operator, you must have encountered one of these cases.<\/p>\n<p>This article will help those who are starting to operate websites as well as those who have not<br \/>\nencountered the conversion measurement stoppage.<\/p>\n<p>One of the tasks you should manage is to identify the cause and immediately advise your client to<br \/>\nreturn the measurement status to normal.<\/p>\n<p>This has been Kurokawa writing.<\/p>\n","protected":false},"excerpt":{"rendered":"Hi! This is Kurokawa here. Have you experienced an incident where your conversions suddenly stopped being disp [&hellip;]","protected":false},"author":13,"featured_media":393,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[101,21,19],"tags":[11,10,12],"class_list":["post-121","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles","category-ga","category-web_analytics","tag-japan","tag-strategy","tag-tokyo"],"jetpack_featured_media_url":"https:\/\/www.waca.or.jp\/en\/wp-content\/uploads\/2017\/12\/01-7.jpeg","_links":{"self":[{"href":"https:\/\/www.waca.or.jp\/en\/wp-json\/wp\/v2\/posts\/121"}],"collection":[{"href":"https:\/\/www.waca.or.jp\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.waca.or.jp\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.waca.or.jp\/en\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/www.waca.or.jp\/en\/wp-json\/wp\/v2\/comments?post=121"}],"version-history":[{"count":3,"href":"https:\/\/www.waca.or.jp\/en\/wp-json\/wp\/v2\/posts\/121\/revisions"}],"predecessor-version":[{"id":519,"href":"https:\/\/www.waca.or.jp\/en\/wp-json\/wp\/v2\/posts\/121\/revisions\/519"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.waca.or.jp\/en\/wp-json\/wp\/v2\/media\/393"}],"wp:attachment":[{"href":"https:\/\/www.waca.or.jp\/en\/wp-json\/wp\/v2\/media?parent=121"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.waca.or.jp\/en\/wp-json\/wp\/v2\/categories?post=121"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.waca.or.jp\/en\/wp-json\/wp\/v2\/tags?post=121"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}